Despite recent legal actions and refund initiatives, reports indicate that Apple may continue to charge customers for AppleCare+ subscriptions even after devices have been returned or traded in. This persistent issue raises concerns about Apple’s adherence to fair billing practices and consumer rights.
Background of the Issue
In August 2024, we filed a class action lawsuit against Apple, alleging that the company failed to cancel AppleCare+ subscriptions for customers who had returned or traded in their devices. The lawsuit claimed that Apple knowingly continued to charge consumers for protection plans tied to devices they no longer possessed .
Following the initiation of this lawsuit, Apple began issuing refunds to affected customers. Many users received emails notifying them of refunds for unauthorized AppleCare+ charges . However, despite these efforts, there are indications that the problematic billing practices persist.
Current Concerns
Recent information suggests that some consumers continue to experience unauthorized AppleCare+ charges even after returning or trading in their devices. This ongoing issue not only undermines consumer trust but also suggests a level of intransigence on Apple’s part.
Your Rights as a Consumer
If you have returned or traded in an Apple device and are still being charged for AppleCare+:
- Review Your Statements: Regularly monitor your bank and credit card statements to identify any unauthorized charges related to AppleCare+.
- Contact Apple Support: Reach out to Apple to request the cancellation of the subscription and seek a refund for any unauthorized charges.
- Document Communications: Keep detailed records of all interactions with Apple, including dates, representatives’ names, and summaries of discussions.
- Seek Legal Assistance: Consider consulting with a legal professional to explore your options.
We Want to Hear from You
At The Block Firm, we are committed to protecting consumer rights. If you have experienced unauthorized AppleCare+ charges after returning or trading in your device, your experience could be crucial in addressing these ongoing practices.
Contact Us Today
Share your story with us to help hold Apple accountable and ensure fair treatment for all consumers. Together, we can work towards ending unfair billing practices and securing the compensation you deserve.
