Edwards v. Apple Inc.

When someone trades in or returns an Apple device, Apple is supposed to cancel any AppleCare+ service contract tied to that device. That is what the contract requires and what consumers expect. But, for years, Apple failed to do that. Instead, Apple continued charging many consumers month after month for AppleCare+ coverage on devices that the company knew they no longer owned, sometimes running up hundreds of dollars in wrongful charges on devices traded in years earlier. Apple also failed to give consumers promised refunds for unused time on their AppleCare+ contracts, choosing to pocket that money instead.

In August 2024, The Block Firm sued Apple on behalf of a class of consumers who were harmed by Apple’s failure to cancel their AppleCare+ plans after trade-ins or returns. Caught red-handed, Apple began issuing refunds to some consumers after we brought the case. These post-litigation refunds have not gone out to everyone Apple overcharged, and the refunds appear to be plagued with problems. At the same time, Apple has argued in the litigation that, for some consumers, it must only refund one month of wrongful charges no matter how much money it took from them over the years and, for others, Apple denies that it has to give any refunds at all.

We are proud to stand up against Apple and fight to get consumers every cent they are entitled to receive, and we are seeking an order from the Court requiring Apple to stop its unlawful AppleCare+ practices forever. We will continue to post major case updates and key court documents as the case progresses.